Refund policy

AURA NUTRITION — RETURNS & REFUNDS POLICY

This policy applies to purchases delivered within Australia.

CHANGE-OF-MIND RETURNS

We accept change-of-mind return requests within 14 days of delivery.

To qualify, products must be unopened, unused and in their original packaging, with all safety seals intact. Please provide your order number or other proof of purchase.

Opened or used supplements cannot be returned simply because you change your mind, dislike the flavour or no longer want the product. This does not affect your rights where a product is faulty or otherwise fails to meet Australian Consumer Law guarantees.

HOW TO REQUEST A RETURN

Email Auranutritionsales@gmail.com with:

• Your name and order number or proof of purchase.
• The product you wish to return.
• The reason for your request.
• Photos of the product or packaging, where relevant and available.

We will review your request and provide return instructions and the return address. Please contact us before sending products back so we can arrange the correct process.

RETURN SHIPPING & FEES

For change-of-mind returns, you are responsible for return postage. Original delivery charges are not refundable for change-of-mind returns. We do not charge a restocking fee.

We recommend using tracked postage and retaining your receipt.

For confirmed faulty, damaged or incorrectly supplied products, we will arrange return shipping at our cost or reimburse reasonable return postage where a return is required.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your product arrives damaged, appears faulty or is different from what you ordered, please email Auranutritionsales@gmail.com as soon as reasonably possible so we can assess the issue and arrange an appropriate solution.

Please retain the product and packaging where possible. Do not consume a product if its safety seal is broken on arrival or you suspect it is unsafe.

The 14-day change-of-mind period and unopened-product requirements do not apply to claims under Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits those rights.

For a major failure, you may choose a refund or replacement. For other failures, we will provide the remedy required by law within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.

These rights apply to sale items as well as full-price products.

EXCHANGES

If you would like a different flavour or product, contact us to arrange a return under the change-of-mind conditions above. Once your return is accepted, you can place a new order for your preferred item.

This process does not restrict your right to a replacement under Australian Consumer Law.

ORDER CANCELLATIONS

You may request cancellation of unfulfilled items by emailing Auranutritionsales@gmail.com with your order number.

If the items have not been dispatched or fulfilled, we will cancel them and refund the amount paid for those items, together with any delivery charges that no longer apply.

Once an item has been dispatched or fulfilled, we may be unable to stop delivery. You may still request a return under this policy. Your statutory rights remain unaffected.

REFUND PROCESSING

We will notify you of the outcome after assessing your return. Approved refunds will be issued to your original payment method unless we agree otherwise.

We aim to process approved refunds within 10 business days. Your bank or payment provider may take additional time to display the funds.

If your refund has not appeared within 15 business days of approval, please contact us.

CONTACT

For all return, refund, exchange and cancellation enquiries, email:

Auranutritionsales@gmail.com